Shipping Policy

Pro-file Coffee is proud to provide quality products and a positive experience to our discerning customers. As such, we take great care to ensure utmost customer satisfaction throughout your experience with us, including shipment and after-sale service.
The provisions of this policy are subject to our Terms of Service and are subject to change in the same manner as such Terms of Service.

PRODUCT AVAILABILITY
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you as soon as possible along with an estimated date of delivery. You may then choose to wait for the item to arrive or to obtain a refund for the total amount of your order, using the original method of payment.

DELIVERY TIMES
Unless there are exceptional circumstances, we make every reasonable effort to fulfil your order as quickly as possible. Orders are usually processed within 3-5business days, and items usually arrive in 7-10 business days once shipped in Canada, per Canada Post’s Expedited Parcel Delivery Standards.
In order to provide you coffee at peak freshness, orders including roasted coffee may require additional time to be processed. Notes regarding the fulfilment schedule of available roasted coffees will be posted on their respective product pages.
If you require more rapid delivery (e.g. to receive a gift on time, or if you’re stranded without proper coffee), please contact us at hello@pro-filecoffee.com and we will make every effort to satisfy your requirement.
A shipping confirmation email with tracking info will be provided upon processing of your order.

GENERAL INFORMATION
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We make no guarantee as to delivery time.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Please note that deliveries may take longer to process during peak periods due to high volume. Products may also be delivered in separate shipments, and we’ll keep you updated while we complete your order.
Please ensure you provide us with accurate shipping information, including apartment numbers, floors, suites, units and/or any special delivery instructions, particularly when delivering to office buildings, hotels, hospitals or other commercial locations. When an error has been made in the postal delivery address, Canada Post may attempt to correct the error and have the item delivered. In the event that Canada Post is unable to determine the correct delivery address, the shipment will be returned to us at your expense.

SPECIAL DELIVERY INSTRUCTIONS
You may provide special delivery instructions on the checkout page of our Site or by responding to your order confirmation email.

DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging or contents of your delivery, please contact us immediately at hello@pro-filecoffee.comwith your order number and a photo and brief description of the damage.